2023 Author: Eric Donovan | [email protected]. Last modified: 2023-05-21 15:44
When choosing a workshop, car owners do not pay attention to their money. According to a study, the most important thing is to have a trusted contact person.
When choosing a workshop, drivers rarely pay attention to the price. For many, however, it is more important to have a permanent contact person. This is the result of the representative study “Workshop Monitor 2006” by TÜV Rheinland in Cologne. According to this, only 10 percent of workshop customers look at the price for repairs or maintenance work. When asked about important additional services, on the other hand, 88 percent said they wanted a permanent contact person above all.
Authorized workshops most popular
The most important reason for choosing a particular workshop, however, is where the vehicle was bought. Authorized workshops are the most popular with customers with a share of 54 percent. Most of the remaining 46 percent choose independent workshops. New car buyers and first-time owners in particular took advantage of the offers from authorized workshops. This target group is 52 years old on average.
Younger drivers, on the other hand, are more interested in additional services, determined the TÜV. Cash payments, a replacement car and a preferred appointment time were most important to the respondents. Overall, the image of the workshops among those surveyed is good: 90 percent stated that they had “great to unlimited trust” in their service center. 60 percent would recommend it «unreservedly».
